Frequently Asked Questions
I have recently heard of Untapped and am interested in signing up my school, how do I do this?
To express your interest in the Untapped platform please claim your school via the School Index, alternatively please send an email to firstname.lastname@example.org.
We have now completed the onboarding process and I have been notified that my data is on the Untapped platform, how do I log in?
To sign up please click Signup on the navigation menu, here you will be asked to enter your school email address and create a password, we will then be in touch via email for you to complete the sign up process. Please find a helpful video here.
I am part of a Multi Academy Trust and I would like to track the progress of all schools with my trust, is there a way I can rank my schools?
Yes, please send an email to email@example.com and we can look to group your schools with the Progress section of our site. Here you will be able to rank schools by a selection of outputs.
I would like to further engage my school regarding energy usage and use the energy data within a lesson plan, is there a way to download the data in a CSV file?
To download your data in a CSV file format please log in and head to Schools on the navigation pane. Select your school and head to the dashboard, on the right hand side you will see a link to download your CSV data.
Do you have any example lesson plans I can use?
Yes we do, head to Info in the navigation pane, and then Learning resources, at the bottom of this page you will find a selection of lesson plans to get you started.
I can't see my school's data, can you help?
Yes of course we can, please raise your issue via email and send it to firstname.lastname@example.org.
I have forgotten my password, how do you reset it?
Please click on "Forgotten Password" at the log in page, enter your email address and we will send a link to reset your password.
I have noticed my school is listed in the public leader board, can I please make my school private?
Of course, no school is ever listed as public unless this has been previously requested. If you would like to make your school's data private please send an email to email@example.com and we will take care of this immediately.
I am having issues viewing the Untapped website on my computer, some of the links don't seem to be visible, what should I do?
The Untapped website is able to be viewed across a variety of browsers, including Microsoft Edge, Mozilla Firefox and Google Chrome. Please ensure your browser is fully up to date and you are running the latest version. If you continue to have this issue please contact us on firstname.lastname@example.org.